Refund policy
Last updated: June 29, 2026
At Sprint Lab, we want every customer to be completely satisfied with their purchase. If you are not fully happy with your order, we are here to help.
Returns
You have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it
- Include the original packaging and tags (if applicable)
- Not show any signs of wear, washing, or damage
Items that do not meet these conditions may not be accepted for return.
How to Start a Return
To request a return, please contact our customer support team at:
Please include:
- Your order number
- The email address used for your purchase
- The reason for your return
- Photos of the product if there is an issue with the item
Our team will review your request and provide instructions for completing your return.
Please do not send items back without contacting us first.
Return Shipping
Customers are responsible for return shipping costs unless the item received is incorrect, defective, or damaged.
We recommend using a tracked shipping service when returning items, as Sprint Lab cannot be responsible for items lost during return transit.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that your bank or payment provider may require additional processing time before the refunded amount appears in your account.
Exchanges
If you need a different size or replacement item, please contact us at:
We will help you with the available options depending on stock availability.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Please provide your order details and photos of the issue so our team can assist you with a replacement or appropriate solution.
Non-Returnable Items
Returns may not be accepted for:
- Items that have been worn, washed, or altered
- Items without original packaging
- Gift cards
- Items returned after the 30-day return period
Order Cancellation
If you wish to cancel your order, please contact us as soon as possible at:
We will do our best to accommodate cancellation requests before the order has been processed or shipped. Once an order has been shipped, it must follow our standard return process.
Contact Us
If you have any questions about returns, refunds, or your order, please contact:
Sprint Lab
Website: https://shopsprintlab.com
Email: contact@shopsprintlab.com