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Return and Refund Policy
Last updated: July 20, 2026
Thank you for shopping with ShopSprintLab. We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return according to the conditions below.
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be returned in the same condition that you received it: unworn, unused, with all original tags attached, and in its original packaging.
You will also need your order confirmation, receipt, or another proof of purchase.
How to Start a Return
To request a return, please contact us at:
Email: support@shopsprintlab.com
Please include:
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Your order number
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The reason for the return
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Photos of the product if the item is damaged, defective, or incorrect
Do not send items back before receiving approval from our customer support team.
Approved returns must be sent to:
ShopSprintLab
38 rue de Groussay
93110 Rosny-sous-Bois
Île-de-France
France
Items returned without prior authorization may not be accepted.
Once your return request has been approved, we will provide you with the necessary return instructions.
Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it.
If your item arrives damaged, defective, or if you receive the wrong product, please contact us immediately at:
We will review your request and work with you to resolve the issue as quickly as possible.
Non-Returnable Items
Certain products cannot be returned, including:
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Perishable goods such as food, flowers, or plants
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Customized or personalized products
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Personal care products where hygiene restrictions apply
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Hazardous materials, flammable liquids, or gases
We also do not accept returns for:
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Sale items
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Gift cards
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
Exchanges
If you need a different item, size, or variation, the fastest solution is to return your current item following our return process.
Once your return has been accepted and processed, you can place a new order for the replacement item.
European Union 14-Day Right of Withdrawal
For customers located in the European Union, you have the right to cancel your order within 14 days of receiving your purchase without providing a reason.
To exercise this right, you must contact us within 14 days of receiving your order.
Returned products must be in the same condition as received: unused, unworn, with original tags attached, and in the original packaging.
This right does not affect your legal rights regarding defective products, incorrect deliveries, or products that do not conform to your order.
Refunds
Once we receive your returned item, we will inspect it and notify you whether your refund has been approved or rejected.
If your refund is approved, it will be automatically processed to your original payment method within 10 business days.
Please note that your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Return Shipping Costs
Unless the item received is damaged, defective, or incorrect, customers are responsible for return shipping costs.
Original shipping fees are non-refundable unless required by applicable consumer protection laws.
Contact Information
ShopSprintLab
Website: https://shopsprintlab.com/
Email: support@shopsprintlab.com
Return Address:
ShopSprintLab
38 rue de Groussay
93110 Rosny-sous-Bois
Île-de-France
France