Shipping Policy

Last updated: July 20, 2026

Thank you for visiting and shopping with ShopSprintLab. This Shipping Policy explains how we process, ship, and deliver your orders.

Order Processing Time

All orders are processed within 1–5 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

Once your order has been shipped, you will receive a confirmation email containing your tracking information when available.

Please make sure your shipping address and contact information are correct before completing your purchase. ShopSprintLab is not responsible for delays or delivery issues caused by incorrect information provided by the customer.

Shipping Times

Estimated delivery times depend on your location and shipping method selected at checkout.

Typical delivery estimates:

• France and European Union: 5–12 business days

• United Kingdom: 5–12 business days

• United States and Canada: 7–15 business days

• Other international destinations: 10–20 business days

Please note that delivery times are estimates only and are not guaranteed.

Actual delivery times may vary due to:

• Shipping carrier delays

• Customs inspections

• Weather conditions

• Holidays

• Incorrect delivery information

• Events outside our reasonable control

Shipping Costs

Shipping costs are calculated automatically at checkout based on:

• Destination country

• Order size and weight

• Available shipping methods

Any applicable shipping charges will be displayed before completing your purchase.

Tracking Information

When your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

If your tracking information has not updated for several days, please contact us at:

support@shopsprintlab.com

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, or other fees may apply depending on your destination country.

These charges are the responsibility of the customer unless otherwise stated during checkout.

ShopSprintLab is not responsible for delays caused by customs clearance procedures.

Lost, Stolen, or Delayed Packages

Once an order has been shipped and transferred to the shipping carrier, delivery responsibility is shared according to the carrier's policies.

If your package appears lost, delayed, or marked as delivered but not received, please contact us at:

support@shopsprintlab.com

We will assist you in investigating the issue with the shipping carrier.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an order is shipped to an incorrect address due to customer error, ShopSprintLab cannot guarantee a replacement or refund.

If you notice an incorrect address after placing your order, contact us immediately at:

support@shopsprintlab.com

We will do our best to help before the order is shipped.

Order Changes and Cancellations

If you need to modify or cancel your order, please contact us as soon as possible.

Once an order has entered the processing or shipping stage, changes or cancellations may no longer be possible.

Contact Information

For any shipping questions, please contact:

ShopSprintLab

Email:
support@shopsprintlab.com

Website:
https://shopsprintlab.com/

Business Address:

ShopSprintLab
38 rue de Groussay
93110 Rosny-sous-Bois
Île-de-France
France